Telecalling Executive

Handle inbound and outbound customer calls, emails, and chats professionally.

Resolve customer queries, complaints, and issues in a timely manner.

Provide accurate information about products, services, and company policies.

Maintain a positive, empathetic, and professional attitude toward customers.

Record and update customer interactions in the system.

Follow up with customers to ensure resolution and satisfaction.

Meet performance targets such as response time, resolution rate, and customer satisfaction.

Collaborate with internal teams to escalate and resolve complex issues.

Stay updated with product knowledge and company processes.

Ensure compliance with company guidelines and maintain data confidentiality.