Telecalling Executive

The Tele Caller is responsible for reaching out to prospective customers/students over the phone

Explaining Academy services, addressing queries, and ensuring lead conversion or customer satisfaction.

**Core responsibilities**

• 1* Lead generation: Making outbound calls to generate new leads and identify potential customers. 
• 2*Customer engagement: Building rapport with customers by understanding their needs and communicating product benefits. 
• 3*Account management: Maintaining relationships with existing/ New customers and ensuring satisfaction. 
• 4*Record keeping: Accurately logging customer information, sales details, and call activities in a CRM system. 
• 5*Follow-up: Conducting follow-up calls to nurture leads and address customer inquiries. 
• 6*Reporting: Creating and presenting sales reports to management. 

**Essential skills**

• 1*Communication: Excellent verbal communication and interpersonal skills are crucial. 
• 2*Goal-oriented: A strong focus on meeting or exceeding sales targets. 
• 3*Closing skills: Guiding the conversation to a successful sale.