Telecalling Executive

Key Roles & Responsibilities / KRAs

1. Visitor Calling & Promotion
2. Make outbound calls to targeted visitor databases to promote upcoming exhibitions and generate visitor registrations.
3. Event Information Sharing
4. Clearly explain exhibition details such as dates, venue, timings, sectors, and key highlights to potential visitors.
5. Visitor Verifications
6. Identify and qualify relevant visitors based on industry profile, designation and interest level.
7. Registration Conversion
8. Convince prospects to pre-register for the exhibition and guide them through online or assisted registration.
9. Data Accuracy
10. Update call status, remarks, interest level, and visitor details accurately in Excel
11. Follow-up & Reminder Calls
12. Conduct follow-up calls and WhatsApp/email reminders to maximize actual visitor walk-ins.
13. Daily Calling Targets
14. Achieve assigned daily call volumes, connection rates, and registration targets as defined by the manager.
15. Handling Objections & Queries
16. Professionally handle visitor objections, FAQs, and basic queries related to the exhibition.
17. Reporting & Coordination
18. Submit daily call reports, feedback summaries, and coordinate with data and marketing teams.
19. Professional Communication & Compliance
20. Maintain polite, professional communication and follow data privacy, calling etiquette, and company guidelines.