Telecalling Executive

Job Description:

  As a Tele Executive, your key responsibilities will include:

• Handling inbound and outbound calls to customers.

• Inviting the customers for the venue.

• Ensure that each call is handled professionally, courteously, and efficiently.

• Make follow-up calls to customers regarding pending issues, feedback, or additional inquiries.

• Work closely with other team members and departments (e.g., sales, support, etc.) to achieve team goals.

• Document call outcomes, customer feedback, or follow-up actions needed.

• Prepare daily/weekly/monthly reports for supervisors or managers on the status of customer interactions, sales, or service issues.

• Use positive language and a calm tone of voice when communicating with customers.

• Adhere to company policies, scripts, and processes while engaging with customers.

• Resolving customer queries, complaints, and issues in a timely manner.

• Updating customer information and maintaining accurate records.

• Meeting performance targets and key metrics.