Telecalling Executive

Ashith Anand HR Contact - 98452 43418 / 7760537039 

ICRE Job Description: Here's a more detailed breakdown of the typical roles and responsibilities of an ICRE:

Customer Service and Support:

·        Responding to customer inquiries:

Answering phone calls, emails, chats, or in-person interactions to address customer questions and concerns.

·        Resolving customer issues:

Identifying and resolving problems, complaints, and grievances in a timely and satisfactory manner.

·        Providing product/service information:

Offering accurate and helpful information about the company's products or services.

·        Educating customers:

Helping customers understand product features, usage, and best practices.

·        Processing orders and transactions:

Assisting with order placement, tracking, and billing inquiries, if applicable. 

Relationship Building and Retention:

·        Building positive rapport: Establishing a positive and professional relationship with customers. 

·        Gathering customer feedback: Collecting and documenting feedback, suggestions, and insights to improve customer experience and product development. 

Proactive outreach: Engaging with customers to proactively address concerns and build loyalty.