Telecalling Executive

We are looking for a motivated and dynamic Telemarketing Executive to join our Sales team. Your main goal is to boost our sales by reaching out to existing customers (upselling/retention) and potential customers (cold calling). You will be responsible for selling Telecom products ( Cloud Solutions, Enterprise Services), ensuring customer satisfaction, and achieving daily/monthly sales targets. 

Key Responsibilities

• Outbound Calling: Initiate high-volume outbound calls to prospective and existing clients using a provided database.
• Product Promotion: Clearly explain the features, benefits, and pricing of Jio/TTSL products (e.g., Postpaid plans, Fiber to the Home, Smart Digital Solutions for SMEs).
• Sales Conversion: Persuade potential customers to buy products, upgrade services, or switch to our network.
• Lead Generation: Identify and qualify potential customers to build a sales pipeline.
• Customer Support & Queries: Resolve queries and objections related to services, ensuring a positive, polite, and professional interaction.
• Documentation & Reporting: Maintain accurate records of all customer interactions, call notes, and sales details in the CRM software.
• Target Achievement: Consistently meet or exceed daily/weekly call volume and sales closure targets. 

Requirements & Skills

• Education: Graduate in any field (Preferred) or 10+2/HSC with relevant experience.
• Experience: 0-2 years of experience in tele-sales, tele-marketing, or customer service (Telecom experience is a plus).
• Communication: Excellent oral and written communication skills in English and proficiency in the local language.
• Technological Proficiency: Basic knowledge of computers, MS Excel, and smartphone usage.
• Negotiation Skills: Strong persuasion and negotiation abilities to influence buying decisions.
• Resilience: Ability to handle rejection and remain calm under pressure.