Telecalling Executive - BPO

Key Skills & Qualifications

Strong Communication Skills: Ability to clearly and patiently communicate with customers via phone, email, and chat, ensuring concerns are well understood and effectively resolved.

Problem-Solving Abilities: Skilled in quickly identifying issues, troubleshooting, and providing appropriate solutions to maintain high levels of customer satisfaction.

Empathy and Patience: Demonstrates genuine care and understanding when assisting frustrated or confused customers, creating a positive support experience.

Product Knowledge: Maintains a strong understanding of company products and services to deliver accurate and helpful information.

Team Collaboration & Adaptability: Works effectively with support teams and adapts easily to changing tools, processes, and customer needs in a fast-paced environment.

Language Proficiency: Fluent in English and Hindi; proficient in South Indian languages such as Kannada, Tamil, and Malayalam.

Eligibility Criteria

Minimum Qualification: 12th Pass (mandatory)