Telecalling Team Leader

Department: Business Development

Reporting to: Founder / Sales Head

Employment Type: Full-time, Work from Office

Accommodation: Included

Role Overview

The Telesales Team Lead will be responsible for

• Driving inside sales performance.

• Managing and mentoring the telesales team.

• Improving conversion rates.

• Ensuring consistent follow-ups with customers, retailers, and

distributors.

 This role requires hands-on leadership, strong communication skills,

and the ability to build discipline, motivation, and accountability

within the team.

Key Responsibilities

Team Leadership & Management

• Lead, guide, and motivate the telesales team to achieve daily,

weekly, and monthly sales targets.

• Act as the first point of contact for telesales executives.

• Conduct daily huddles, call reviews, and performance discussions.

• Train new team members on product knowledge, scripts, and

objection handling.

Sales Execution

• Ensure effective outbound and inbound calling to retailers,

distributors, and customers

• Monitor call quality, pitch accuracy, and closing techniques

• Support the team in closing high-value or difficult leads

• Ensure proper follow-ups and relationship building

Process & Performance Tracking

• Track daily call reports, conversions, and revenue.

• Identify gaps in performance and take corrective actions.

• Maintain discipline in CRM / lead tracking systems.

• Share regular performance updates with management.

Coaching & Skill Development

• Conduct regular role-plays and refresher training.

• Help team members improve confidence, communication, and

closing skills.

• Encourage ethical selling and long-term customer trust.

Coordination & Feedback

• Coordinate with marketing, logistics, and operations teams.

• Share customer feedback, objections, and market insights.

• Suggest improvements in scripts, offers, and sales processes.

Required Skills & Qualifications

• Proven experience as a Telesales Executive and Team Lead / Inside

Sales Lead(A complete telesales profile).

• Experience in FMCG, food products, retail, or distribution sales

preferred.

• Strong communication skills in Tamil and English (mandatory) along

with other languages. Multilingual opted.

• Ability to lead by example and close deals personally when needed

• Strong problem-solving and people-management skills.

Preferred Profile

• 2–5 years of experience in telesales and 1 year in Tele Sales Team

Lead

• Experience handling retailers / distributors / repeat customers

• Comfortable working in a fast-growing, founder-driven environment

• Target-oriented with a coaching mindset.

 Should be available to join immediately.

What We Offer

• Competitive salary + performance-based incentives.

• Opportunity to grow into a Sales Manager role.

• Direct exposure to leadership and decision-making.

• Stable, ethical, and purpose-driven work culture.