Telecalling Team Leader

Key Responsibilities :

• Ensure and manage daily, weekly, and monthly sales performance of team members.
• Motivate and inspire the sales team to maintain a highly competitive and positive environment on the floor.
• Ensure process-related TATs (Turnaround Times) are met with timely delivery of desired outcomes.
• Participate in weekly and monthly performance reviews, contributing to strategy formulation and improvement programs.
• Plan, structure, and execute team tasks while ensuring process adherence and goal achievement.
• Lead in training, rewarding, and disciplining employees, and take an active role in staffing and onboarding new hires.
• Identify and resolve operational challenges with a solution-driven mindset.
• Drive quality, productivity, and process improvements to meet business growth targets.
• Foster a partner-focused, metrics-driven environment, ensuring accountability and consistent results.