Telecalling Team Leader

Job Overview: 

The Sales Team Leader is responsible for developing the sales team, coordinating sales operations and implementing sales techniques that allow the business to meet and surpass its sales targets consistently. Candidates must have at least experience in an outbound sales process (Should be from BPO and handling NBFC / BFSI / Banking Process) Working with customers, suppliers and members, evaluate budgets, P&L and determine ways to simplify and improve the sales process. The role will entail assigning sales territories, mentoring members of their sales team, setting target, assigning sales training, full HR of the team and building sales plans. In the role you will also set goals, identify priorities and eliminate redundant activities to increase sales. 

Roles and Responsibilities: 

• Manage the overall running of the sales team 

• Develop and implement strategic sales plans that expand a company’s customer base and  

solidify its presence. 

• Achieving growth and hitting sales targets by successfully managing the team and by  

assessing the teams’ strengths and weaknesses 

• Establishing productive and professional relationships with key personnel in assigned  

customer accounts and memberships 

• Building and promoting healthy, long-lasting customer relations with existing and new  

supplier by partnering with them. 

• Developing and implementing new sales initiatives, strategies and programmes to capture  

key demographics 

• Liaise and develop professional relationships with regional Representatives and Executives 

• Attend conferences and exhibitions when required to identify opportunities 

• Manage the relationship with MOL to generate more opportunities  

• Oversee planning for following years business plan  

• Ensure event and courses are updated on divisional websites 

• Manage relationships with internal and external stakeholders 

• Assist in account management for industry suppliers 

• Oversee financial invoicing for all department activities within the set budget 

• To liaise with the Commercial Manager, Courses & Events Team Leader and colleagues  

where necessary to include plans to implement any proposed changes and improvements 

• To undertake other duties as requested 

• Manage budgets and update financial records 

Job Requirement / Skills 

• Time management and prioritising workload 

• Industry Knowledge and Experience desirable  

• Working knowledge of Microsoft office 

• Excellent organisational and time-management skills  

• Excellent customer service skills  

• People management skills  

• Excellent oral and written communication skills  

• Organisational skills and attention to detail 

• Negotiation skills 

• Presenting skills 

Qualification 

Any Graduate