Telesales Executive

Role Overview :

The CRM Sales Executive will be responsible for driving store walk-ins and revenue through proactive outbound calling, customer follow-ups, appointment bookings, and coordination with store teams.

This role plays a critical part in converting leads into in-store visits and ensuring a smooth customer journey from call to conversion.

Key Responsibilities -

• Drive store walk-ins through proactive outbound customer calls

• Follow up with leads and customers to book appointments and encourage store visits

• Share accurate product information and quotations with customers

• Handle first-level customer escalations and coordinate with store teams for resolution

• Work closely with store staff to ensure smooth handover of leads and appointments

• Maintain precise and updated customer records in CRM systems

• Ensure CRM hygiene, data accuracy and timely updates

• Consistently achieve daily call volume, talk-time and conversion targets

• Support revenue enhancement by improving customer pitch and engagement quality

Requirements -

• Graduate / Undergraduate with 1–3+ years of experience in tele-sales, inside sales or customer calling roles

• Strong communication and persuasion skills

• Comfortable with outbound calling and target-driven environment

• Basic understanding of CRM systems and lead management

• Ability to coordinate with multiple stakeholders (stores, supervisors, team leaders)

• Problem-solving mindset with customer-first approach

• Preference for candidates fluent in Tamil / Telugu / Kannada / Malayalam (as applicable)

Additional Expectations -

• We are looking for energetic and execution-focused individuals who are passionate about sales, customer engagement, and driving real business impact.
• The ideal candidate should be proactive, performance-driven, and comfortable working in a fast-growing retail environment.