Telesales Executive

Job description:

Responsibilities

• Handle all direct enquiries & Counselling should be provided
• Those who come to enquiry must be convert into admission
• Regular Follow-ups
• Counselling should be provided for enquiries
• Explain Course Details & Race Institute Strategy & facilities
• Share Sample Material
• Conduct Assessment Test & Given Feedback
• Showing our facilities
• Understand customer requirements and close Leads (Spot Admission)
• If spot admission is not taken, then Fix the appointment for admission
• Enter and update Enquiry & Students information in the Zoho CRM
• Collection Cash Submit to Accountant
• Learn Updated details about our courses and fees structure regularly
• Counselling potential learners, helping them plan their career path and understanding how Veranda Race
• can catalyze their career.
• Carrying weekly enrolment /revenue and collection target.
• Establishing the uniqueness and effectiveness of Veranda Race model of online/blended learning.
• Owning the complete sales closing life cycle for leads assigned to you. This includes making phone calls,
• sales closing, and post-sales relationship management.
• Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant
• feedback to the marketing team on lead quality.
• Manage large amounts of Inbound calls / Outbound calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive
• communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow
• up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Weekly revenue targets to be met consistently.