Telesales Executive

• Key Responsibilities

1. Sales & Customer CallingCall new and existing customers to promote company products.

• Explain product details, offers, schemes, and pricing over the phone.
• Generate orders from new customers and convert inquiries into sales.
• Maintain daily calling targets and sales follow-ups.

2. Re-Order Follow-upsRegularly follow up with existing customers for repeat orders.

• Inform customers about new products, stock availability, and discounts.
• Coordinate with the sales team and warehouse for order execution.

3. Payment Follow-upsFollow up with customers for outstanding payments as per company credit policy.

• Share payment details and due dates with customers.
• Update payment status and inform accounts/admin team.

4. Billing & Admin Support (in absence of Admin)Prepare basic sales bills/invoices using billing software or Excel.

• Coordinate dispatch details with the warehouse.
• Maintain basic records of bills, orders, and customer communications.
• Assist in routine office work when required.

5. Reporting & DocumentationMaintain customer calling records and order status.

• Submit daily/weekly reports on calls, orders, collections, and follow-ups.
• Update customer database accurately.