Telesales Executive/ Academic Counsellor

Roles and

Responsibilities 

•  Counselling potential learners, helping them plan their career path and understanding how Veranda Race can catalyse their career.

•  Carrying weekly enrollment /revenue and collection targets.

•  Establishing the uniqueness and effectiveness of Veranda Race model of online/blended learning.

•  Owning the complete sales closing life cycle for leads assigned to you. This includes making phone calls, sales closing, and post-sales relationship management.

•  Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality.

•  Manage Inbound calls / Outbound calls 

•  Identify and assess customers’ needs to achieve satisfaction

•  Build sustainable relationships and trust with customer accounts through open and interactive communication

•  Provide accurate, valid, and complete information by using the right methods/tools

•  Meet personal/customer service team sales targets and call handling quotas

•  Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution

•  Keep records of customer interactions, process customer accounts, and file documents

•  Follow communication procedures, guidelines, and policies

•  Take the extra mile to engage customers