Trainer – Facilities Management Operations

The Trainer – Facilities Management Operations will be responsible for designing, delivering, and improving training programs for the operational workforce deployed across multiple client sites.

Training will cover soft skills, grooming, FM reporting, machine handling, safety, uniform protocols, documentation, and service excellence, ensuring the workforce maintains a consistent level of quality, discipline, and customer satisfaction.

This role plays a crucial part in building a skilled, confident, process-driven, and customer-focused operational workforce.

Key Responsibilities

1.Training Content Design & Development

• Create training modules for:
• Soft skills (communication, client interaction, discipline)
• Grooming & hygiene standards
• Uniform protocols & material handling
• Facilities Management operational procedures
• Daily/weekly/monthly FM report generation
• Housekeeping processes & service standards
• Machine/equipment handling (scrubbers, vacuum cleaners, jet machines, etc.)
• Safety, hazard awareness, and emergency protocols
• Develop SOP-based training materials, checklists, videos, manuals and job aids.

2. Training Delivery (Classroom + On-site)

• Conduct induction training for new FM staff (executives, supervisors, housekeeping teams).
• Deliver on-site, practical demonstrations of equipment, cleaning processes & safety steps.
• Conduct refresher training at client sites based on audit observations or performance gaps.
• Train staff on customer etiquette, behavior, communication & professionalism.

3. Evaluation, Monitoring & Reporting

• Assess training effectiveness through tests, assessments, on-the-job evaluations.
• Track the performance of trained staff and conduct follow-up sessions.
• Maintain training MIS: attendance, assessments, certification, post-training impact.
• Share monthly training dashboards & reports with HR and Operations leadership.

4. Process & Quality Improvement

• Work with Operations teams to identify skill gaps at sites and design targeted training interventions.
• Support Operations in standardizing service delivery across all sites.
• Ensure the workforce follows proper FM documentation, daily service reports, machine logs, and checklists.
• Suggest improvements in operations based on recurring issues seen during training.

5. Coordination with Stakeholders

• Work closely with HR, Operations, and Compliance teams to align training with company standards.
• Coordinate with site managers and client representatives to understand skill expectations.
• Ensure training content stays updated with new machines, cleaning products, safety standards, and customer expectations.