Training Manager

Job Description – Training Manager

Company: Kreedo

Position: Training Manager

Department: Inside Delivery / Learning & Development

Reporting To: Head – Training / Operations

Notice Period : Immediate to 15 days

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Position Summary

Kreedo is seeking an experienced and results-driven Training Manager to lead training and development initiatives for the Inside Delivery team. The role involves designing comprehensive training programs, managing training delivery, and driving performance improvement initiatives. This position requires strong leadership, a solid understanding of training methodologies, and the ability to drive continuous improvement in a dynamic delivery environment.

Key Result Areas (KRAs) & KPIs

Key Result Areas | Key Performance Indicators

Project Completion: Timely completion of training projects; adherence to project timelines and working hours

Learning & Development: Number of training programs conducted per quarter; certifications completed per year

Key Roles & Responsibilities

Lead the design, development, and implementation of training programs for inside delivery staff, including new-hire onboarding, skill development, and refresher training

Deliver engaging and interactive training sessions using classroom, virtual, and on-the-job training methods

Monitor and evaluate staff performance through metrics, assessments, and observations

Identify opportunities to improve training effectiveness, streamline processes, and enhance overall performance

Collaborate with Operations, HR, and Quality teams to ensure alignment with business goals

Manage training logistics including schedules, resources, materials, and participant coordination

Education & Experience

Bachelor’s degree in a relevant field (Master’s preferred)

4–6 years of experience in Training & Development

Experience working with inside delivery, operations, or service teams preferred

Skills & Competencies

Strong leadership and communication skills

Expertise in training design and facilitation

Performance coaching and analytical skills

Ability to work in a fast-paced and dynamic environment