Training & Quality Manager

Job Title: Training & Quality ManagerLocation: Bangalore

Salary: ₹9 LPA – ₹12 LPA

Qualification: Any Graduate

Joining: Immediate Joiner Preferred

Job Description:We are hiring an experienced Training & Quality Manager to lead end-to-end training, quality assurance, and performance improvement initiatives. Candidates currently working as Assistant Manager – Training & Quality with strong managerial exposure are welcome to apply for the Manager role.

• Key Responsibilities:Manage and oversee Training & Quality teams
• Design and implement training modules, SOPs, and refresher programs
• Monitor call quality, process adherence, and compliance
• Conduct quality audits, calibration sessions, and feedback
• Drive performance improvement plans and coaching initiatives
• Analyze quality reports and recommend process improvements
• Coordinate with Operations to meet business KPIs
• Handle new hire training, product & process training
• Required Background & Skills:Experience in Training & Quality (BPO / Contact Center / Operations)
• Current or past role as Assistant Manager – Training & Quality preferred
• Strong understanding of QA frameworks, training metrics, and KPIs
• Excellent communication, coaching, and leadership skills
• Ability to manage teams and stakeholders independently
• Eligibility:Graduation mandatory
• Immediate joiners preferred
• Bangalore location candidates preferred

Role Level:Manager – Training & Quality