Trust & Safety Associate

Description

About Lokal :

In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.

This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.

Today, Lokal is a house of focused apps, many products, one mission:

to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved.

We now operate dozens of live apps across categories like:

• Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV)
• Matrimonial Matchmaking – hyperlocal, compatibility-first partner search (Lokal Matrimony)
• Agri Consulting – farmer-first advisory in local languages (AgriLokal)
• Local Jobs – blue- and grey-collar opportunities close to home (Lokal Jobs, Sahi Jobs)
• Social & Community – Place to find & post social updates (Lokal app)
• Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze)
• Astrology & Guidance – instant access to trusted Astrologers via chat and voice (AstroLokal)
• Advisory Services – early bets in legal help, financial guidance, career counselling, and more

Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for.

This is the story new teammates walk into:

a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives.

We ship fast. We learn fast. We build for Bharat.

We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital

Role Overview :

We are hiring for our sister app - Dostt , an audio and video platform. Currently, we operate in Telugu, Tamil, Kannada, Malayalam, Hindi, Punjabi, Marathi, Bengali and Oriya. As we expand rapidly, we are seeing significant growth where we are seeking a detail-oriented and proactive Trust & Safety Associate to oversee the integrity and quality of Audio & Video conversations on our platform. The Trust & Safety Association will be responsible for reviewing and auditing the recorded conversation, ensuring compliance with community guidelines, and maintaining a safe and positive environment. The ideal candidate should have a keen eye for detail, be comfortable working with sensitive conversation, and possess strong decision-making abilities.

Key Responsibilities :

• Review and moderate (audio & video conversations) to ensure it meets the platform’s standards and guidelines.
• Identify and flag inappropriate, harmful conversations for review .
• Maintain up-to-date knowledge of community guidelines and ensure they are applied consistently.
• Maintain accurate records of moderation activities and contribute to periodic reports.
• Engage with users & hosts to provide clarification on community policies when needed.

Requirements:

• Bachelor’s degree.
• Previous experience in content moderation or a similar role.
• Strong understanding of platform-specific guidelines and community standards.
• Ability to make quick, balanced decisions based on platform guidelines.
• Excellent written and verbal communication skills in Bengali/Gujarati/Oriya/Kannada must be fluent in English (read, write and speak)
• Basic knowledge of computer operations, CRM & Excel. 
• Ability to handle sensitive content in a professional and composed manner.
• Attention to detail and ability to work independently and as part of a team.

Why Join Us?

We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.