US Health Care - Voice Process

Hi Candidates,

We are hiring for leading MNC for international voice process for US healthcare :-

• Professionally manage inbound and outbound international customer calls.
• Ensure compliance with company policies and procedures during all customer interactions.
• Execute assigned tasks in line with the latest work instructions and process updates.
• Troubleshoot and resolve customer issues effectively and within defined SLAs.
• Consistently achieve daily productivity and quality targets.
• Accurately document all customer interactions in the designated systems.
• Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.
• Maintain adherence to data integrity guidelines and information security policies.
• Minimum 2+ years of experience in an international call center/customer support role.
• Strong verbal and written communication skills with a neutral accent.
• Excellent active listening and problem-solving abilities.
• Good typing speed and proficiency in MS Office tools.
• Ability to handle high-pressure situations with professionalism.