📣 We're Hiring! – Customer Support Executive (Platinum Voice – Broadband – Post-paid)

🏢 Company: Altruist Technology

📍 Location: No. 23 & 24, Hosur Road, Bommanahalli, Bengaluru, Karnataka – 560068

💰 Salary: ₹20,000 (Take Home)

🕒 Shift: Rotational shifts between 6:00 AM and 9:00 PM

📆 Week Off: 1 rotational day off per week

🎓 Education: Graduate (Any Discipline)

🗣 Language: Fluent in English & Hindi

👫 Gender: Open to Fluent Male & Female candidates

🔞 Age Limit: Up to 30 years

💼 Experience: Freshers or up to 1 year in customer support

🌟 Job Summary:

We are looking for proactive and customer-oriented individuals to join our team as Customer Support Executives for the Platinum Voice – Broadband (Post-paid) process. In this voice support role, you will be the voice of the company, ensuring every customer interaction is seamless, helpful, and memorable. 🎧💬

🔍 Roles & Responsibilities:

📞 Handle inbound and outbound voice calls related to broadband post-paid services

💡 Provide accurate information on plans, billing, technical support & service queries

🛠 Troubleshoot customer issues and provide prompt resolutions

🙌 Ensure high levels of customer satisfaction and maintain service quality

📈 Meet individual and team KPIs such as call handling time, FCR, and CSAT

📂 Maintain proper logs of customer interactions using internal tools/CRM

📣 Escalate unresolved or critical issues to the appropriate internal teams

🔐 Follow company protocols including data security and confidentiality

🧠 Required Skills & Competencies:

✅ Clear and confident communication in English & Hindi or English & Tamil or English & Malayalam

✅ Strong problem-solving abilities and a customer-first approach 🧩

✅ Patience, empathy, and professionalism under pressure 😌

✅ Basic computer knowledge and familiarity with CRM systems 💻

✅ Willingness to work in rotational shifts and on weekends

🚀 Why Join Altruist Technology?

🔹 Be part of a premium telecom support team (Broadband – Post-paid)

🔹 Opportunity for career growth and skill development

🔹 Friendly work culture and comprehensive training for all new joiners

🔹 Get experience working in a leading telecom process

HR : 90710 16808