Workshop Manager

As a Workshop Manager, you will lead end-to-end workshop operations to ensure world-class repair & maintenance of Yulu’s EV fleet. This is a mission-critical managerial role responsible for driving productivity, ensuring repair quality, optimizing resource utilization, reducing TAT (turnaround time), and delivering superior customer satisfaction.

You will set operational KPIs, build high-performing teams, and instill a culture of quality, learning, safety, and accountability.

Key Responsibilities  

Operational Leadership          

Plan and manage daily workshop operations, resource allocation, output, and quality

leading to high uptime of Yulu’s fleet and positive customer experience.

●    Oversee shift-wise scheduling to maximize technician productivity and minimize turn- around time to bring the bikes back on the field.

●    Monitor live dashboards for SLA breaches and drive quick resolution of critical cases.

●    Provide regular insights to the leadership team to further improve the operational efficiency.

Performance & Productivity Management

●             Track mechanic efficiency, their utilization, and repair throughput per shift.

●             Analyze daily metrics, identify bottlenecks, and implement process improvements.

●             Conduct RCA (Root Cause Analysis) for recurring service failures or delays, find tactical and long-term solutions for the recurring issues.

Quality Assurance & Technical Oversight

● Own final inspection protocols and end-to-end quality control.

●  Implement CAPA (Corrective & Preventive Actions) for post-repair complaints.

●  Maintain optimal MTTF (Mean Time to Failure) and low rework rates.

Inventory & Asset Control

●  Ensure zero-gap inventory through audits, cycle counts, and digital tracking tools.

●  Prevent loss or misuse of parts/tools via tagging and logging systems.

●  Collaborate with the inventory management and procurement team for critical spare planning and buffer stock.

Training & Capability Development

●  Identify skill gaps through audits and error analysis.

● Lead technical training programs on EV diagnostics, battery safety, and SOPs.

●  Ensure 100% quarterly SOP refreshers for all team members.

Compliance & Process Governance

●  Enforce 100% adherence to safety, SOPs, and documentation protocols.

●  Conduct safety drills, equipment calibration, and hazardous waste audits.

Reporting & MIS

●   Deliver weekly/monthly dashboards on productivity, SLA compliance, and inventory variance.

●   Present actionable insights and strategic recommendations to leadership.

 As a Workshop Manager, you will lead end-to-end workshop operations to ensure world-class repair & maintenance of Yulu’s EV fleet. This is a mission-critical managerial role responsible for driving productivity, ensuring repair quality, optimizing resource utilization, reducing TAT (turnaround time), and delivering superior customer satisfaction.