Account Manager - E-commerce & Digital Advertising

Account Manager, Amazon Smart Commerce

Are you someone who is passionate about thriving with Zero to One challenges & love building new strategic businesses? Are you driven with a passion for helping customers achieve their full potential through right solutions? Join the Smart Commerce core team as a Accounts Manager.

Who Are We?
The vision of the Smart-commerce team is to digitize brand owners and selling partner by providing a suite of product offerings across the business's lifecycle. Within this, we are building a solution to enable sellers to set up their website and scale their independent online business, serving their customers with the most effective ways possible. In other words, we want to be the one stop shop for all e-commerce needs of small & medium D2C brands.

Key job responsibilities
Your core responsibilities include:

- Own a portfolio of high-value seller accounts, serving as their primary point of contact for advertising initiatives
- Analyze campaign performance against key metrics to identify and implement optimizations that help advertisers meet business goals
- Monitor and communicate campaign progress through regular activity reports and insights
- Troubleshoot technical issues and respond promptly to advertiser queries, collaborating with internal teams to develop solutions
- Work cross-functionally with Account Management, Sales, Marketing, and Product teams to resolve issues affecting advertiser performance
- Identify opportunities to improve SmartBiz and Buy with Amazon products based on customer feedback and competitive analysis
- Prepare documentation on best practices and frameworks to enhance seller performance

Basic Qualifications

- 3+ years of sales experience
- Experience in e-commerce
- Bachelor's degree or above
- Experience with marketing platforms (Google Ads, Facebook Ads Manager, Retention tools, etc.)
- Knowledge of e-commerce platforms (Shopify, WooCommerce, etc.) and understanding of Key D2C metrics
- Problem-solving mindset with a customer-first approach

Preferred Qualifications

- Experience analyzing data and best practices to assess performance drivers
- Experience working in a fast-paced and highly cross-functional organization
- Experience with analytics platforms and CRM tools
- Excellent communication and presentation skills

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level

Mid Level