Accounting Support Specialist - Customer Data Management

This role also involves maintaining and optimizing customer hierarchies in enterprise systems (GSI and OSC) across global regions, ensuring data accuracy, consistency, and compliance with business rules. The ideal candidate combines strong technical skills in AI and data automation with a deep understanding of customer data management processes.

Key Responsibilities: 

Customer Hierarchy Management

Manage customer hierarchy creation and updates in GSI and OSC systems for global markets.

Maintain customer records in Corporate Workbench, ensuring accurate parent/child hierarchy relationships.

Research customer relationships through company websites and other verified sources to create, update, or remove hierarchy links as per governance rules.

Validate and update customer addresses, DUNS numbers, and country/city/ZIP information for correct placement under the right hierarchy.

Perform duplicate reviews, approve the correct record (winner), and place it appropriately via SDD merges.

Operational Support & Coordination

Provide first-line support for hierarchy-related requests through CRA, email, or service requests (SR).

Execute ad-hoc updates and support hierarchy data changes on demand.

Run data quality and hierarchy reports to identify discrepancies or improvement areas.

Collaborate with Sales, Support Services, and Data Governance teams on data change requests and issues.

Support User Acceptance Testing (UAT) and tool enhancement initiatives related to customer data systems.

Project & Reporting

Coordinate ongoing projects and ensure timely updates and deliverables.

Prepare daily or weekly activity and project reports as required.

Participate in meetings and conference calls with cross-functional and global teams.

Manage multiple tasks effectively and prioritize work to meet deadlines.

AI Exposure

Understand the AI logics and exposure to AI applications and tools