Senior Accounts Payable Analyst - Customer Support Desk

Accounts Payable Accountant 1-Fin

IC1 - Senior Analyst, Customer Support Desk (APAC/EMEA)

•            Qualification – Graduate Degree (preferably in Finance / Commerce)

•            Experience – Min 3+ Years of experience accounts payable domain.

•            Process Knowledge - Good working knowledge in Procure to pay process

•            Soft Skills - Good communication skills in verbal and written communication is a must.

•            Good Analytical Skills

•            Superior customer focus and listening skills are pre-requisites for this position

Purpose of Role: To manage operational deliverables and quality ticket handling for CSD (Customer Support Desk) with an objective to resolve escalations and provide guidance on end-to-end resolution for queries received through OSvC and over phone related to AP and TP. Align and contribute to overall team goals with regards to process and quality improvement initiatives. 

Key Strengths:

• Must be a self-starter and able to work independently.  Should have high energy and be proactive in identifying issues, finding root cause, and implementing a solution.  Should be a team player and work with different process managers to ensure that CSD is well informed about process changes and opportunities for improvement.  The candidate needs to be proactive and willing to bring in new ideas to enhance process efficiency. 
• Soft Skills - Excellent verbal and written communication skills, ability to listen and understand the needs of the customer are essential qualities for this position. Additionally, the candidate should be able to handle escalations and resolve conflicts in a professional and productive manner.
• Training skills - Should be able to stay current with process changes and provide training to the team members. 
• Proficiency in Excel, Word, and Power point

Eligibility:  Those who are presently in the role of IC0 for a minimum period of 2 years in any one of the S2S processes are eligible to apply. 

Note – All interested candidates are expected to apply via the mentioned IRCs.

 

IC1 - Senior Analyst, Customer Support Desk (APAC/EMEA)

•            Qualification – Graduate Degree (preferably in Finance / Commerce)

•            Experience – Min 3+ Years of experience accounts payable domain.

•            Process Knowledge - Good working knowledge in Procure to pay process

•            Soft Skills - Good communication skills in verbal and written communication is a must.

•            Good Analytical Skills

•            Superior customer focus and listening skills are pre-requisites for this position

Purpose of Role: To manage operational deliverables and quality ticket handling for CSD (Customer Support Desk) with an objective to resolve escalations and provide guidance on end-to-end resolution for queries received through OSvC and over phone related to AP and TP. Align and contribute to overall team goals with regards to process and quality improvement initiatives. 

Key Strengths:

• Must be a self-starter and able to work independently.  Should have high energy and be proactive in identifying issues, finding root cause, and implementing a solution.  Should be a team player and work with different process managers to ensure that CSD is well informed about process changes and opportunities for improvement.  The candidate needs to be proactive and willing to bring in new ideas to enhance process efficiency. 
• Soft Skills - Excellent verbal and written communication skills, ability to listen and understand the needs of the customer are essential qualities for this position. Additionally, the candidate should be able to handle escalations and resolve conflicts in a professional and productive manner.
• Training skills - Should be able to stay current with process changes and provide training to the team members. 
• Proficiency in Excel, Word, and Power point

Eligibility:  Those who are presently in the role of IC0 for a minimum period of 2 years in any one of the S2S processes are eligible to apply. 

Note – All interested candidates are expected to apply via the mentioned IRCs.

 

Career Level - IC1

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Experience Level

Senior Level