Call Centre Agent

Agent - Call Centre - Bengaluru - JP Tech Park - J Grades

Job Purpose
Responsible for initiating calls to potential or existing customers for home loan products, leads conversion, meeting performance targets, and delivering excellent customer experiences.
Responsibilities
Core Responsibilities:
1.    Customer Outreach:
•    Make outbound calls to customers based on assigned leads or data.
•    Introduce HL /LAP  products, services, and offers.
•    Explain the features and value propositions clearly.
2.    Lead Generation:
•    Identify customer needs and qualify leads for the sales team.
•    Document interactions and update customer records accurately.
3.    Sales and Upselling:
•    Convince customers to purchase or upgrade products and services.
•    Achieve individual sales targets consistently.
•    Customer Relationship Management:
•    Handle objections and resolve queries efficiently.
4.    Reporting and Feedback:
•    Maintain accurate call logs and activity reports.
•    Provide feedback to management regarding customer trends and challenges.
5.    Compliance and Quality Assurance:
•    Adhere to company policies, scripts, and call guidelines.
•    Ensure compliance with company standards and data protection policy.

Qualification : Graduate , Masters / Postgraduate