AI Services Offering Manager

Key Responsibilities:

• Lead the development and lifecycle management of AI Services, ensuring alignment with business objectives and market demand.
• Define the service development process, working closely with Development Leads, Services Delivery, and Services Marketing to track offering readiness.
• Conduct competitive analysis to determine service offering features, pricing strategies, and key differentiators.
• Develop and execute a go-to-market strategy in collaboration with regional teams, Sales, and Marketing.
• Establish and maintain strong relationships with key stakeholders, including regional Services teams, Product Teams, and Business Units.
• Work with Sales Enablement and Training teams to develop sales training materials and deliver sales enablement sessions.
• Define the support model for AI Services offerings, ensuring seamless customer experiences.
• Review legal, security, and supply chain requirements to ensure compliance and scalability of services.
• Partner with Marketing to create compelling collateral and positioning strategies for AI service offerings.
• Continuously track competitive updates to maintain market leadership in AI Services.
• Integrate Professional and Managed Services into AI solutions to provide end-to-end support for AI projects.

Deliverables:

• Business Case – Develop a comprehensive business case for AI Services. 
• Business/Pricing Model – Define a scalable and competitive pricing model. 
• Route to Market / Go-to-Market Strategy – Establish an effective go-to-market and sales strategy. 
• Channel Model / PNs – Define the appropriate channel model and product numbers (PNs) for ease of consumption. 
• Pre-Defined Solutions / PNs – Develop pre-packaged AI solutions to streamline sales and deployment. 
• Training Material – Create training materials for internal and external stakeholders. 
• Deliver Sales Training – Conduct training sessions to enable sales teams. 
• Define Support Model – Establish a robust support framework for AI service offerings. 
• Review Legal Requirements – Ensure compliance with legal policies and contracts. 
• Review Supply Chain Requirements – Align service delivery with supply chain capabilities. 
• Review Security Requirements – Ensure adherence to security and data privacy standards. 
• Partner with Marketing on Collateral and Deliverables – Work with marketing teams to develop promotional content and customer-facing materials. 
• Competitive Updates – Continuously assess the competitive landscape and refine strategies accordingly.

Organization & Collaboration:

• You will report to the Director of AI Services and collaborate with Sales, Marketing, Finance, Product Teams, and local General Managers.
• You will participate in weekly collaborative planning calls and meetings.

Qualifications & Requirements:

• Bachelor’s degree in business, technology, or a related field.
• 5+ years of product and/or business management experience in AI, cloud, or IT services.
• Strong Project Management skills with the ability to drive multiple initiatives.
• Experience working with global teams in a fast-paced environment.
• A collaborative approach to meeting business objectives with the ability to influence stakeholders.
• Strong understanding of Artificial Intelligence technologies and services.
• Experience in Professional and Managed Services for AI projects, including implementation, support, and optimization of AI solutions.
• Professional fluency in English.