Service Account Manager

Airtel Business.KK>Customer Experience.Service Assurance.EGB>TL - Service Account Manager>KK-Bangalore-Emerald Building

Key Deliverables • Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers. • Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance  • Identify and Deploy Measures to Improve Service Levels • Develop & Nurture Relationships with relevant people at Client Organization. • Identify opportunities to shore up recurring revenue opportunities                 Skills Required • Customer Focus and Customer first attitude • Reasonable Commercial, process and Business Awareness • Perseverance and go getter attitude. • Collaborative relationships building & working • Effective Communication and Impact • Self-Management and Personal Development.
Educational Qualifications • Engineering degree with MBA (Desirable) or Diploma / Engineering degree.
Work Experience • 6- 8 years of technical operations and Customer Facing experience.

Experience Level

Mid Level