Business Support Analyst

Analyst

Proposed designation: Analyst – ASK BET

Reporting to: Team Leader/ AM / Manager

Geo to be supported : US

Shift : Rotational (24X7), Shift timings are expected to be as follows and may change based on business needs.

•6:30 AM – 3:00 PM •9:30 AM – 6:00 PM •2:00 PM – 10:30 PM •6:00 PM – 2:30 AM •10:30 PM – 7:00 AM

Roles & Responsibilities

We are recruiting for an Analyst in the Business Support Group team. Working as an Analyst in this team, your responsibilities will include:

•Undertake the administrative and research assignments – either as a part of an ongoing client engagement, or as a part of business development efforts conducted by the entity •Build an understanding of the client's requirements and following the KPMG processes •Develop a working knowledge of Administration Service KPMG and KPIs which are used to successfully drive SLA •Be familiar with SOP driven administrative products and solutions •Actively work on enhancing the Client Insight support by analysis of activity, trends and by obtaining / analyzing client feedback •Help work allocator to close task within the agreed turnaround time through efficient processing and ownership •Support the team to enhance the performance and client experience through process excellence and innovation •Work closely with your manager/senior to ensure consistency and quality of support provided by the team, devise quality procedures, standards and specifications •Ability to integrate into the onshore team and contribute ideas in monthly meetings / conference calls  

Technical & Functional Skills

•High technical skill set with an expertise in MS Office applications e.g. PowerPoint, Word, Excel and Outlook •Excellent communicator both verbal and written •Strong narrative writing and analytical skills •Ability to multitask (handle multiple request at the same time) •Experience in handling difficult client/situation through effective personalized communication  

Behavioral Attributes / Requirements

•Professional, confident and enthusiastic team player with a flexible can-do attitude. •Excellent communication skills, ability to clearly explain design concepts and solutions and accept constructive feedback •Adaptability to a dynamic environment often accompanied by shifting priorities and stringent deadlines •Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations without compromising on quality, and ethical standards and values •Prioritization and effective time management skills  

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Educational qualifications

•Any Graduate

Work experience

•0-1 years

Other information

•Interview process: 2 rounds of interview •Does the job role involve travelling: No •Does the busy season apply to this role?: Yes

Experience Level

Mid Level