HR Shared Services Analyst

Analyst HR Shared Services

About us:
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.

Overview about TII
At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.

About the Role

As an Analyst in Target’s HR Shared Services team, you will play a critical role in supporting team members through various leave of absence (LOA) and accommodation programs. You will be responsible for the administrative execution of LOA and accommodation workflows, ensuring compliance with applicable laws and internal policies, while delivering seamless and empathetic team member experience.

Your core responsibilities include managing timecard adjustments, facilitating return-to-work coordination, and working closely with on-site HR, Ops Managers, the Leave and Disability team, and team members to support their transition through leave and reintegration processes.

Key Responsibilities

• Perform and manage administrative tasks related to leave of absence (LOA) and accommodations, including data entry, documentation updates, and task coordination throughout the case lifecycle.
• Perform accurate timecard entries and adjustments using internal time-tracking systems.
• Proactively monitor leave timelines and follow up with team members and relevant stakeholders.
• Collaborate with on-site HR, Team Members, and the Leave & Disability team to facilitate smooth return-to-work experiences.
• Ensure full compliance with leave policies and applicable regulations (e.g., FMLA, ADA, PWD).
• Maintain accurate and organized documentation in case management tools and internal tracking systems.
• Provide clear, timely, and empathetic communication to team members about their leave status, return-to-work expectations, and accommodations process.
• Respond to team member-impacting issues that may arise during leave or reintegration, ensuring appropriate resolution and communication.
• Escalate complex, sensitive, or non-standard cases to the SME or designated team manager, as necessary.

Basic Qualifications

• Bachelor’s degree or equivalent professional experience.
• Minimum 5 years of experience in leave administration, accommodations, employee relations, or HR operations.
• Strong working knowledge of relevant labor laws and compliance frameworks (e.g., FMLA, ADA, PWD).
• Demonstrate critical thinking and problem-solving skills with attention to detail.
• Proven ability to manage escalations and collaborate across cross-functional teams.
• Proficiency in Microsoft Excel, Outlook, and HR systems.
• Excellent written and verbal communication skills, with the ability to explain complex processes simply and clearly.

Experience Level

Mid Level