Technology Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Active Directory
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of processes and solutions to enhance team knowledge.
- Engage with stakeholders to gather requirements and feedback for continuous improvement.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Active Directory.
- Strong understanding of user account management and security protocols.
- Experience with troubleshooting and resolving application issues.
- Familiarity with system monitoring tools and performance metrics.
- Ability to collaborate effectively with cross-functional teams.

Additional Information:
- The candidate should have minimum 2 years of experience in Microsoft Active Directory.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.