Infrastructure Technical Support Practitioner

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Splunk Administration, Datadog
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the smooth operation of applications and systems. You will engage in proactive monitoring, analyze system performance, and implement solutions to enhance system reliability and efficiency, all while maintaining a focus on customer satisfaction and service excellence.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for application support.
- Provide training and guidance to junior team members on troubleshooting techniques and system functionalities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Splunk Administration, Datadog.
- Strong understanding of log management and analysis.
- Experience with incident management and problem resolution processes.
- Familiarity with monitoring tools and performance tuning.
- Ability to work collaboratively in a team-oriented environment.

Additional Information:
- The candidate should have minimum 3 years of experience in Splunk Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.