Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are seeking an experienced IT Network Manager with strong Site Reliability Engineering expertise to lead our enterprise network operations and ensure our global infrastructure is reliable, scalable, and secure.
This role combines traditional network management with modern SRE practices automation, monitoring, and continuous improvement to maintain high availability and performance for critical business services.


Roles & Responsibilities:
Network Management & Strategy
Design, implement, and manage enterprise network architecture (LAN/WAN, SD-WAN, wireless, data center, cloud connectivity).
Lead a team of network engineers/administrators, providing technical direction and mentorship.
Define and enforce network policies, security standards, and best practices.
SRE & Reliability Engineering
Apply SRE principles (SLIs/SLOs/SLAs, error budgets, blameless postmortems) to network operations.
Develop automation for network configuration, provisioning, and incident remediation using tools like Ansible, Terraform, or Python scripts.
Build and maintain advanced monitoring, alerting, and logging systems (e.g., Prometheus, Grafana, ELK/EFK, Datadog).
Operations & Incident Management
Ensure 24x7 availability of critical network services through proactive capacity planning and redundancy design.
Lead root-cause analysis and implement permanent fixes for incidents.
Partner with security, cloud, and infrastructure teams for seamless operations and change management.
Performance & Cost Optimization
Track network performance metrics and optimize bandwidth utilization and cost.
Recommend technology upgrades and evaluate new tools for efficiency.


Professional & Technical Skills:
Deep knowledge of routing, switching, firewalls, VPNs, SD-WAN, DNS, load balancing, and cloud networking (AWS/GCP/Azure).
Strong background in automation and Infrastructure-as-Code (Ansible, Terraform, Python, PowerShell, etc.).
Experience implementing SRE practices SLIs, SLOs, monitoring/alerting frameworks, incident response, and continuous improvement. Experience in Optimizing network infrastructure with real-time AI-aided platforms.
Hands-on with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) and modern observability stacks.
12 years of experience in enterprise networking, including at least 3 years in a managerial/leadership role.
Preferred / Nice to Have
Certifications such as CCNP/CCIE, AWS Advanced Networking, or equivalent.
Exposure to containers/Kubernetes networking and service mesh.
Familiarity with ITIL processes and change management.
Excellent leadership, communication, and stakeholder management skills.


Additional Information:
- The candidate should have minimum 12 years of experience in Enterprise Network Operations including at least 3 years in a managerial/leadership role.
- Bachelors degree in Computer Science, Information Technology, or related field (Masters preferred)
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- Resource needs to be AI Ready.