Cloud Services Engineer Apprentice

Apprentice, Cloud Services Engineer

About Pearson

Pearson is the world’s leading learning company, dedicated to helping people make progress in their lives through learning. Founded in 1844, we deliver digital-first, accessible learning experiences and employ over 20,000 people globally. In India, we support learners and educators through innovative educational products, technology, and services.
We are committed to fostering an inclusive, equitable workplace where every employee is valued and empowered to thrive.

About the Apprenticeship Program

Pearson India’s Apprenticeship Program provides graduates and early-career professionals with structured training, hands-on experience, and mentorship from industry experts. Through a blend of on-the-job learning and guided development, apprentices build the professional and technical skills needed to succeed in a global organization.

About the Team

The DWS Operations Team is responsible for day‑to‑day service delivery and operational excellence for Digital Workplace services across the organization. The team ensures that core productivity, collaboration, device, endpoint, and security services are stable, secure, compliant, and continuously improving for all colleagues globally.

The team operates as the Level 3 operational backbone of DWS, owning complex incidents, service health, automation, vendor transitions, and service maturity initiatives across multiple platforms like Microsoft 365, Intune, Microsoft Defender, Adobe, Smartsheet etc.

About the Role

The DWS Operations Apprentice will support the Digital Workplace Services (DWS) Operations team in delivering reliable, secure, and efficient workplace technology services. This role provides hands-on exposure to IT operations, endpoint and collaboration platforms, incident management, and service improvement practices while learning in a structured apprenticeship environment.

Key Responsibilities

• Support day-to-day IT operations activities across Digital Workplace Services, including collaboration and endpoint platforms 
• Assist with incident, request, and change management activities using ServiceNow, following ITIL practices 
• Help monitor service health, perform basic troubleshooting, and escalate issues as required 
• Support user onboarding/offboarding tasks, access requests, and device/application support activities 
• Assist in maintaining operational documentation and knowledge articles 
• Participate in service improvement and automation initiatives under guidance 
• Collaborate with engineers and stakeholders to ensure timely service delivery 
• Adhere to security, compliance, and operational standards defined by DWS Operations

 

Desirable Skills and Attributes

• Basic understanding of IT operations and enterprise support environments (incidents, requests, changes
• Familiarity with Microsoft 365 services such as Outlook, Teams, OneDrive, and SharePoint (user or academic exposure is sufficient)
• Awareness of endpoint devices (Windows, macOS) and common workplace applications
• Basic knowledge or interest in IT service management (ITIL concepts) such as incident and request handling

• Exposure to or willingness to learn ServiceNow or similar ticketing tools

   

Eligibility Criteria

• Bachelor’s degree in IT, Computer Science, or a related discipline
• Recent graduates or candidates with less than one year of experience are encouraged to apply.
• Must meet requirements under the Apprenticeship Act, 1961 and be registered on the NATS portal.
• Must be legally eligible to work in India.

 

Experience You Will Gain

• Basic understanding of IT concepts, operating systems, and enterprise applications 
• Exposure to Microsoft 365, endpoint management, and collaboration tools 
• Strong willingness to learn, problem-solving mindset, and attention to detail 

• Good communication and teamwork skills

   

Work Schedule

This is a full-time apprenticeship from Monday to Friday, approximately 40 hours per week. Some flexibility may be required to support meetings with global teams in different time zones.

Benefits and Rewards

• Competitive stipend
• Professional development and mentorship
• Paid time off as per company policy
• Personal Accident Insurance Coverage
• Access to Pearson’s learning platforms and online courses
• Exposure to global work culture and career pathways

 

Location

This role is based at the Pearson office at – Bengaluru

Diversity, Equity, and Inclusion

Pearson India is committed to building an inclusive environment that embraces diverse perspectives and backgrounds. We value equality, respect, and belonging, ensuring every employee has the opportunity to contribute and grow.

Application Closing Date:  

This position is offered under the Apprentices Act, 1961, as part of an official Apprenticeship Program. As an apprentice, you will undergo structured on-the-job training, combined with theoretical learning where applicable, to develop specific skills and prepare for skilled employment.

Experience Level

Entry Level