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Assistant Chef Concierge

Four Seasons Hotel

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Assistant Chef Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment.

Designation:

Assistant Chef Concierge

Major Responsibilities

Ensure all guest interactions reflect the legendary Four Seasons level of hospitality—warm, professional, responsive, and anticipatory.
Handle complex guest requests and situations with sound judgment, personalized service, and timely resolution.
Support the team in managing inquiries related to hotel services, operations, city attractions, events, and special arrangements with accuracy and local insight.
Oversee concierge recommendations, ticketing, restaurant reservations, and guest itinerary planning, ensuring information is accurate, up-to-date, and curated with personalized touches.

Operational Leadership

Supervise daily front office operations, including Reception, Concierge, Bellstand, and Lobby coverage, ensuring smooth workflow and consistent adherence to Four Seasons standards and policies.
Provide on-the-floor support during peak business periods or staffing shortages.
Ensure proper handling, storage, and retrieval of guest luggage and packages in coordination with Bell Staff.
Monitor accuracy in processing guest requests, messages, faxes, mail, and deliveries.

Team Management & Training

Assist in leading, coaching, and mentoring front office colleagues to uphold Four Seasons Core Standards.
Support training initiatives, service refreshers, and skill development programs.
Foster teamwork, communication, and cross-department collaboration for elevated guest experience.

Systems & Administration

Utilize hotel systems to accurately input guest preferences, oversee billing procedures, and ensure data integrity.
Maintain updated collateral and digital resources for restaurants, attractions, events, and local destinations.
Provide basic troubleshooting for in-room technologies including Internet, TV services, and Web‑based guest applications.

Guest Relations & Problem Resolution

Anticipate potential service issues by monitoring guest flow, service interactions, and team performance.
Manage guest concerns with empathy, professionalism, and a commitment to resolving matters swiftly and satisfactorily.
Maintain strong relationships with external vendors and local partners to support concierge services and guest convenience.

What we offer:
•   Competitive Salary, wages, and a comprehensive benefits package
•   Excellent Training and Development opportunities
•   Complimentary Accommodation at other Four Seasons Hotels and Resort
•   Complimentary Dry Cleaning for Employee Uniforms
•   Complimentary Employee Meals