Assistant Manager - Key Accounts

Assistant Manager - Key Accounts - Express Logistics

 

• Owns and manages the customer experience for large (Maha) customers
• End to end responsibility for customer experience/ essential services
• Manager customer experience in compliance with all company procedures
• Manages the end to end shipment process in compliance with all company procedures.
• Owns all customer issues and facilitates their timely and effective solution by engaging relevant internal stakeholders. 
• Identify and attract prospective strategic customers
• Collect and analyze sales data and trends
• Stay up-to-date with internal and external developments and suggest new ways to increase sales
• Publish regular insights reports to measure and track KPIs against benchmarks.
• Lead analytics presentations to business stakeholders.
• Create customer performance dashboards and present RCA of performance metrics, per customer, that are failing for service intervention
• Leverage CX data to identify opportunities to improve customer service and customer experience.

 

Experience Level

Mid Level