Assistant Manager - Order Fulfillment

Ready to shape the future of work?  

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

 Inviting applications for the role of Assistant Manager - Order Fulfilment Assistant 

The Order Fulfilment Assistant is responsible for data entry and completing assignments related to the processing, fulfilment, and resolution of special orders. 

Responsibility 

Essential Functions: Communicate via email with overseas vendor regarding special requests, customer orders, purchase orders, etc. Co-manage the backlog process in partnership with buyers and the backlog team. Meet with buyers on a bi-weekly basis to review order fulfilment issues, to make item setting recommendations to buyers, and to determine corrective action to remedy any out-of-stock situation on SKUs. Generate, confirm, and modify non-replenishment purchase orders Update customer orders, re-route and modify as needed to improve on-time delivery and customer satisfaction. Proactively identify potential fulfilment challenges and make appropriate recommendations to remediate the situation. Assist with testing new systems and communicate issues and enhancements to management team. Attend and represent order fulfilment in cross functional meetings as assigned or when Supervisor, Order Fulfilment is not available. 

Qualifications we seek in you! 

Minimum Qualifications 

• Associate’s degree or related work experience. 

Preferred Qualifications 

• Relevant years retail, knowledge of supply chain preferred. 

• Strong attention to detail, ability to work effectively under tight timelines, skilful in the execution of processes and procedures, strong organizational skills, capacity to learn computer systems, takes ownership and a possesses a strong sense of urgency, ability to be flexible and shift priorities when needed, ability to build effective partnerships with key internal partners. 

• Strong customer service orientation 

• Proficient in Microsoft Office. 

• Travel Requirements: Minimal Travel Required. 

Why join Genpact?  

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.