Assistant Manager - Resource Management

Assistant Manager Resource Management

• 8 years + of experience in resource Management

• Sound Resource Management knowledge

• Good understanding & knowledge of capacity planning and forecasting

• Good analytical skills to analyse current capacity and derive hiring/ loaning needs

• Ability to analyse/investigate variances between forecast/plan & actuals 

• Ability to understand and identify key issues from both summary and detailed data

• Ability to understand and identify key issues/challenges in existing process and suggest changes/improvement areas

• The candidate is expected to have strong verbal and written communication skills

• The candidate is expected to have strong stakeholder management skills

• Team Management experience

• High level of proficiency in MS Excel, MS PowerPoint 

• Knowledge/experienced in Power BI is preferable but not mandatory

• VBA macro skill will be an added advantage

• The candidate is expected to have awareness/understanding of RM or WFM tools/application (IEX, Blue Pumpkin, Aspect eWFM, Retain, MRS etc.)

• Analysis of forecast, hiring, bench and suggest corrective measures to the team

• Capacity and Forecast review /analysis and derive hiring/loaning needs

• Handling various dashboard (Weekly/Monthly)- forecast, demand pipeline, hiring etc.

• Drive resource management process standardization across consulting and new Geo’s

• Active participation in weekly/monthly connects/meetings with external & internal stakeholders

• Variance analysis of forecast/plan and actuals

• Manage a team of RMs across level

• SME on tools and reports to be able to address any queries from team and delivery 

• Motivate team to log innovation ideas and help/guide them to closure

• RM team brand building via innovative ideas 

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The candidate will also be responsible for:

• Managing team of 3 to 4 members

• Assist business in fulfilling resourcing needs for demands

• Assist business with insights on resource availability across multiple resourcing channels.

• Analyzing demand & supply gap and provides resourcing options.

• Work with business to understand resourcing needs and 

• Supporting client service delivery by consistently meeting quality guidelines within the established turnaround times and ad-hoc requests

• Assist business with insights on resource availability across multiple resourcing channels.

• Review monthly MI reports and analyze the trends

• Be involved in transformation /innovation projects, etc.

• Variance analysis and methods to keep variance in check

• Bench Management

• Conducting periodic trainings; preparing/reviewing/updating the knowledge base/training material/ Process documents

• Ability to understand current process and suggest & lead process improvement

• Bachelor’s degree from an accredited college/university - BBM/BCA/BCom/BA/BSc/BE

• A Post Graduate diploma/degree from an accredited college/university - MBA/MCom

Experience Level

Mid Level