Assistant Manager - Workforce Management Functional

Assistant Manager - WFM Functional

Job Summary: 

We are looking for an Assistant Manager with strong expertise in WFM who will support and lead components of WFM engagements. The individual will work across several projects, utilizing deep knowledge of Workforce Management processes and systems. The role demands strong analytical, functional, and consulting skills with exposure to modules such as Timekeeping, Accruals, Advanced Scheduling, Attendance, and Forecasting. 

Key Responsibilities:

• Support and lead WFM project workstreams across Timekeeping, Accruals, Attendance, Scheduling, and Forecasting. 
• Apply strong technical and functional proficiencies to address complex WFM challenges. 
• Ensure quality, accuracy, and timeliness of all deliverables across distributed global teams. 
• Contribute to lifecycle WFM activities: Discovery, Design, Configuration, Testing, Migration, Knowledge Transfer, and Post‑production Support. 
• Act as a subject matter contributor in WFM modules and guide junior team members.  
• Own client communication cadence, manage expectations, and ensure positive feedback from stakeholders. 
• Support development of thought leadership, tools, templates, methodologies, and practice assets. 
• Exercise strong decision‑making skills and effectively manage risks, issues, and dependencies. 
• Mentor, coach, and support the development of Consultants and Associates.

Qualification:

• 8–10 years of experience in Workforce Management including Timekeeping, Scheduling, Accruals, Forecasting, Testing, and related areas. 
• Strong understanding of WFM process design, configuration, and testing frameworks. 
• Hands‑on experience with UKG/Kronos WFM preferred. 
• Strong consulting, communication, and stakeholder management skills. 
• Excellent analytical, change management, and time management abilities. 
• Ability to conceptualize and deliver solutions within project timelines. 
• Strong documentation and process mapping skills using Visio or similar tools.

Additional Requirements:

• Experience working with US or multi‑geo clients is an added advantage. 
• Ability to seek feedback and adopt changes to improve performance. 
• Acts in accordance with legal, regulatory, and internal risk management guidelines

Education / Years of Work Experience:

• MBA HR or equivalent postgraduate degree from an accredited institution preferred. 
• 8-10 years of hands‑on experience in Workforce Management systems and processes.

Experience Level

Senior Level