Business Operations Associate

Associate - Business Operations

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). 

Job Summary:
● Work closely with the Sales, Customer Success, Product, Integrations Support, Tech Support and other teams to support their business operation requests to drive merchants and Razorpay outcomes
● Support the sales team while onboarding a new merchant by managing configurations on internal and external systems and work closely with internal teams such as Activations and Operations Team for other onboarding and configuration processes
● Coordinate with other teams like Banking, Finance, Support, Integration and Tech for identifying a solution and resolving merchant queries
● Own end-to-end communication with the merchant and support in solving queries such as creating manual order reports, reconciling orders, tracking payment statuses etc.
Minimum requirements:
● Experience with Freshdesk tool
● Excellent written and verbal communication skills
● Able to drive customer centricity in the team
● Quick learner who can navigate through a dynamic ecosystem

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
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Experience Level

Mid Level