Associate Director - Solution Architect with ServiceNow Expertise

Associate Director

Job Description:

Role Purpose

We’re looking for an experienced Solution Architect with ServiceNow experience to join the Audit technology team. 

In this role, you will design and guide secure, scalable solutions for audit technology services. You will collaborate with audit business team, other architects, technology teams, and vendors to shape architectures that deliver measurable value and ensure solutions remain robust and future ready. You’ll act as a trusted advisor, resolving complex challenges and supporting teams to deliver with confidence.

Role Responsibilities
You will be required to maintain your core knowledge of wider technology trends and the KPMG technology ecosystem; build conceptual and detailed solution architecture designs; and ensure alignment with the Firm’s technology policies and standards.

Core knowledge

• Extensive ServiceNow Solution Architecture experience.

• Work with other architects, technical SMEs and specific projects to analyse and translate business requirements into technical requirements, ensuring that these are feasible and define end-to-end solution architectures.

• Maintain a high level of technical knowledge incl. current, emerging and future technology market trends and their impact on the business

Solution Architecture

• Define end-to-end architectures for ServiceNow projects but also work across audit technology portfolio in supporting other projects.

• Collaborate with project teams and champion quality, assess emerging technologies and drive improvements ensuring that architectural guidelines and best practices are followed during the development and implementation of technology initiatives.

• Creating and developing the requisite documentation – conceptual and detailed solution architecture design documents

• Contribute to governance processes where applicable – this will include helping the project navigate the Technology Assurance Process

• Work closely with Audit Lead Architect, development teams, other architects and 3rd party suppliers.

• Identify business/project risk and mitigate or communicate as necessary.

• Ensure progress updates are communicated to relevant parties both formally and informally.

• Carry out additional duties as may occur from time to time as instructed and agreed by leadership.

• Develop relationships within the KPMG business and technology functions.

Knowledge, Skills & Qualifications

Essential (Solution Architecture)

• Business focused, with the ability to communicate and convey messages to both technical and business stakeholders.

• All-round competence in ServiceNow, Application, Integration, Data, Technology and Security architecture

• Good understanding of SaaS, Cloud hosting and Integration technologies

• Stakeholder management to ensure the end-to-end solution is designed and developed to meet requirements and best practice standards.

• Knowledge of could computing platforms, microservices architecture, and modern development practice is essential.

• Good understanding of technical debt, incl. its causes, how to measure it, and remedial actions incl. decommissioning

• 5+ years of experience in Solution Architecture roles

 

Essential (Other)

• Experience of working with Agile SDLC (Software Development Lifecycle Management) methods

• Understanding of common business analysis techniques and approaches

• Able to explain technical concepts to a non-technical audience in a way that is relevant, easy to consume and compelling

• A high level of general, technical knowledge incl. current, emerging and future technology market trends and their impact on business

• Good understanding of project management concepts, incl. Gantt charts/plans, risks, assumptions and dependencies, etc.

• Good oral and written communication skills

• Good interpersonal and leadership skills

• Ability to leverage networks in KPMG, e.g. to tap into additional expertise if required

• Comfortable working with ambiguity at the beginning of projects, with ability to provide clarity of direction despite this

Desirable

• Experience of leading offshore teams

• Practical understanding of GDPR and ISO 27001

• Relevant certifications such as: ITIL, TOGAF, Microsoft Certified: Azure Solution Architect, are beneficial but not required.

 

Responsibilities for Internal Candidates •

 Manager

Job Description:

Role Purpose

We’re looking for an experienced Solution Architect with ServiceNow experience to join the Audit technology team. 

In this role, you will design and guide secure, scalable solutions for audit technology services. You will collaborate with audit business team, other architects, technology teams, and vendors to shape architectures that deliver measurable value and ensure solutions remain robust and future ready. You’ll act as a trusted advisor, resolving complex challenges and supporting teams to deliver with confidence.

Role Responsibilities
You will be required to maintain your core knowledge of wider technology trends and the KPMG technology ecosystem; build conceptual and detailed solution architecture designs; and ensure alignment with the Firm’s technology policies and standards.

Core knowledge

• Extensive ServiceNow Solution Architecture experience.

• Work with other architects, technical SMEs and specific projects to analyse and translate business requirements into technical requirements, ensuring that these are feasible and define end-to-end solution architectures.

• Maintain a high level of technical knowledge incl. current, emerging and future technology market trends and their impact on the business

Solution Architecture

• Define end-to-end architectures for ServiceNow projects but also work across audit technology portfolio in supporting other projects.

• Collaborate with project teams and champion quality, assess emerging technologies and drive improvements ensuring that architectural guidelines and best practices are followed during the development and implementation of technology initiatives.

• Creating and developing the requisite documentation – conceptual and detailed solution architecture design documents

• Contribute to governance processes where applicable – this will include helping the project navigate the Technology Assurance Process

• Work closely with Audit Lead Architect, development teams, other architects and 3rd party suppliers.

• Identify business/project risk and mitigate or communicate as necessary.

• Ensure progress updates are communicated to relevant parties both formally and informally.

• Carry out additional duties as may occur from time to time as instructed and agreed by leadership.

• Develop relationships within the KPMG business and technology functions.

Knowledge, Skills & Qualifications

Essential (Solution Architecture)

• Business focused, with the ability to communicate and convey messages to both technical and business stakeholders.

• All-round competence in ServiceNow, Application, Integration, Data, Technology and Security architecture

• Good understanding of SaaS, Cloud hosting and Integration technologies

• Stakeholder management to ensure the end-to-end solution is designed and developed to meet requirements and best practice standards.

• Knowledge of could computing platforms, microservices architecture, and modern development practice is essential.

• Good understanding of technical debt, incl. its causes, how to measure it, and remedial actions incl. decommissioning

• 5+ years of experience in Solution Architecture roles

 

Essential (Other)

• Experience of working with Agile SDLC (Software Development Lifecycle Management) methods

• Understanding of common business analysis techniques and approaches

• Able to explain technical concepts to a non-technical audience in a way that is relevant, easy to consume and compelling

• A high level of general, technical knowledge incl. current, emerging and future technology market trends and their impact on business

• Good understanding of project management concepts, incl. Gantt charts/plans, risks, assumptions and dependencies, etc.

• Good oral and written communication skills

• Good interpersonal and leadership skills

• Ability to leverage networks in KPMG, e.g. to tap into additional expertise if required

• Comfortable working with ambiguity at the beginning of projects, with ability to provide clarity of direction despite this

Desirable

• Experience of leading offshore teams

• Practical understanding of GDPR and ISO 27001

• Relevant certifications such as: ITIL, TOGAF, Microsoft Certified: Azure Solution Architect, are beneficial but not required.

 

Responsibilities for Internal Candidates •Job Description:

Role Purpose

We’re looking for an experienced Solution Architect with ServiceNow experience to join the Audit technology team. 

In this role, you will design and guide secure, scalable solutions for audit technology services. You will collaborate with audit business team, other architects, technology teams, and vendors to shape architectures that deliver measurable value and ensure solutions remain robust and future ready. You’ll act as a trusted advisor, resolving complex challenges and supporting teams to deliver with confidence.

Role Responsibilities
You will be required to maintain your core knowledge of wider technology trends and the KPMG technology ecosystem; build conceptual and detailed solution architecture designs; and ensure alignment with the Firm’s technology policies and standards.

Core knowledge

• Extensive ServiceNow Solution Architecture experience.

• Work with other architects, technical SMEs and specific projects to analyse and translate business requirements into technical requirements, ensuring that these are feasible and define end-to-end solution architectures.

• Maintain a high level of technical knowledge incl. current, emerging and future technology market trends and their impact on the business

Solution Architecture

• Define end-to-end architectures for ServiceNow projects but also work across audit technology portfolio in supporting other projects.

• Collaborate with project teams and champion quality, assess emerging technologies and drive improvements ensuring that architectural guidelines and best practices are followed during the development and implementation of technology initiatives.

• Creating and developing the requisite documentation – conceptual and detailed solution architecture design documents

• Contribute to governance processes where applicable – this will include helping the project navigate the Technology Assurance Process

• Work closely with Audit Lead Architect, development teams, other architects and 3rd party suppliers.

• Identify business/project risk and mitigate or communicate as necessary.

• Ensure progress updates are communicated to relevant parties both formally and informally.

• Carry out additional duties as may occur from time to time as instructed and agreed by leadership.

• Develop relationships within the KPMG business and technology functions.

Knowledge, Skills & Qualifications

Essential (Solution Architecture)

• Business focused, with the ability to communicate and convey messages to both technical and business stakeholders.

• All-round competence in ServiceNow, Application, Integration, Data, Technology and Security architecture

• Good understanding of SaaS, Cloud hosting and Integration technologies

• Stakeholder management to ensure the end-to-end solution is designed and developed to meet requirements and best practice standards.

• Knowledge of could computing platforms, microservices architecture, and modern development practice is essential.

• Good understanding of technical debt, incl. its causes, how to measure it, and remedial actions incl. decommissioning

• 5+ years of experience in Solution Architecture roles

 

Essential (Other)

• Experience of working with Agile SDLC (Software Development Lifecycle Management) methods

• Understanding of common business analysis techniques and approaches

• Able to explain technical concepts to a non-technical audience in a way that is relevant, easy to consume and compelling

• A high level of general, technical knowledge incl. current, emerging and future technology market trends and their impact on business

• Good understanding of project management concepts, incl. Gantt charts/plans, risks, assumptions and dependencies, etc.

• Good oral and written communication skills

• Good interpersonal and leadership skills

• Ability to leverage networks in KPMG, e.g. to tap into additional expertise if required

• Comfortable working with ambiguity at the beginning of projects, with ability to provide clarity of direction despite this

Desirable

• Experience of leading offshore teams

• Practical understanding of GDPR and ISO 27001

• Relevant certifications such as: ITIL, TOGAF, Microsoft Certified: Azure Solution Architect, are beneficial but not required.

 

Qualifications for Internal Candidates 

 

• A Bachelor/Masters’ degree in Engineering, 

Sr. Manager

 •Proven business acumen, showcasing a deep understanding of business strategy, commercial thinking, and portfolio prioritisation at a senior level.•Demonstrated strong leadership and people development skills, showcasing the ability to lead and develop teams effectively.•Exceptional self-motivation and teamwork skills, coupled with the ability to build momentum and pivot strategically when required.•Comprehensive technical mindset, with the ability to grasp and align complex technical concepts with overarching business priorities.•Proven experience in internal and external senior stakeholder management, with excellent verbal and written communication skills for articulating, selling, defending, and receiving feedback on work.•A history of building robust relationships with customers and teammates, displaying expertise in bringing people together to form motivated teams.•Keen focus on achieving business outcomes that drive value in an agile, iterative manner, prioritising pragmatism over perfection.•Exceptional ability to convene client and senior stakeholders at all levels, from C-Suite to process leads, SMEs, and analysts, facilitating outcomes that drive value throughout the product lifecycle. Expertise in designing user-centric solutions that respond effectively to user needs.•Proven experience in managing client engagements and project workstreams, along with a track record of successfully working with and influencing senior stakeholders.•Significant knowledge of the automation and technology landscape, enabling effective management of business processes. Experience in the Audit field would be an advantage but not essential

 

Qualifications for Internal Candidates 

 

• A Bachelor/Masters’ degree in Engineering, Business

Experience Level

Mid Level