Associate Director - Commercial Learning Services

Associate Director - Commercial Learning Services

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Position Description:

• The purpose of the role is to provide technical leadership, people leadership, and strategic direction to team members within the LCCI Content Development & Operations Team
• The LCCI LMI Commercial Learning Services team consists of a dedicated group of learning professionals responsible for sustaining and advancing Lilly's Marketing and Sales capabilities.  This team partners with Indy-based learning professionals to design, develop, implement and evaluate learning content.  This position reports to the Director of LCCI Commercial Services.

Key Objectives/Deliverables:

• Leadership/Supervision

Leads a team of instructional designers and content developers.

Responsible for employee lifecycle management (e.g, recruitment, onboarding, performance evaluation, career development, annual compensation reviews)

Embraces Lilly’s culture, organizational structure, roles and practices, including strong knowledge of how team fits into bigger picture of the US Affiliate as well as the broader Lilly organization.

Knows and reinforces Lilly’s learning strategy, design and development processes, content development tools and resources.

Thinks as a “partner” in the business and ensures that team delivers on expectations (on time, high quality, business value, risk mitigation, cost optimization and return on investment).

Partners to ensure capacity and workload management can meet business demands.

Enhances the capabilities of the team through effective recruiting, training, coaching and development.

Demonstrates knowledge of systems, software, tools and supervisor resources.

Exhibits knowledge of healthcare environment and regulated industry practices.

Has a thorough understanding of Lilly's Quality processes and must be capable of understanding and applying these processes and requirements when executing their role.

Support evaluation of new technologies, techniques, and tools.

Partners with LMI Commercial Learning Services leadership team to evolve organization and relationships with Indy-based team.

• Ensures quality, speed, value and compliance throughout the content development process:

Follows basic project management principles when leading projects

Identifies improvement opportunities and remove barriers

Manages capacity plan and resourcing

Advocate initiatives for continuous improvement and ideas for positive disruption

Champions and holds team accountable for Lilly policies and procedures

Demonstrates ability to partner effectively across functions by cultivating a strong network of cross-functional colleagues

Facilitates shared learning forums to identify challenges and establish best practices across the team

• Coach, manage and develop a team of creative problem solvers:

Identifies, recruit and select top talent

Coaches and develops team learning and development competence and experience in managing the careers of learning professionals

Lives the Lilly Values, #TEAMLilly Principles: Connect with People, Be Determined and Drive Continuous Improvement

Embraces and champions change and innovation

Demonstrates ability to handle and appropriately escalate when issues arise

Uses situational leadership to adapt leadership style for each individual

Monitors employee engagement and team health

Manages new-hire onboarding process

Utilizes Workday process to operationalize organizational goals for team members

Utilizes Lilly Coaching Framework

Partners with direct reports to create individual development plan/action plan  by identifying appropriate training needs for people mangers and individual contributors

Serves as trusted career advisor, and works with HR to identify career opportunities as appropriate

Conducts effective one-on-one coaching sessions using the Lilly coaching framework by encouraging two-way dialogue and open feedback, listening actively, being flexible, and identifying knowledge, skill and performance gaps.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly

Experience Level

Mid Level