Salesforce Administrator - Service Cloud

Associate Salesforce Administrator

Associate Salesforce Administrator

Company:

Boeing India Private Limited

Overview

As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. 

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different  perspectives and thoughts – enabling every voice to be heard and every perspective to be respected.  No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

 
With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Find your future with us

Boeing Global Services IT is hiring an Associate Salesforce Administrator to own and optimize our Salesforce Service Cloud platform and evolve our service operations with AI and automation. You’ll be the primary admin for Service Cloud, manage integrations and security, and partner with Product, Data, and Engineering teams to deliver scalable, secure, and measurable improvements in agent productivity and customer satisfaction.

This role will be based out of Bangalore, India.

Position Responsibilities:

•    Operate as the day to day Salesforce Administrator for Service Cloud: Manage configuration, Flows, security model, permission sets, sharing, and org settings.
•    Support Service Cloud architecture and scalability efforts to support high volume support operations.
•    Support integration of Salesforce Order Management, MuleSoft/Informatica, Data Cloud, and Experience Cloud; manage named credentials and connected apps.
•    Support Omni-channel deployments including email, webforms, chatbots, Live Agents and Voice (Amazon Connect).
•    Inventory and govern automations (Flows, Process Builders, Apex), identify risk, and drive remediation with Development and Architecture teams.
•    Ensure data integrity and governance: validation rules, structured imports, and steward collaboration.
•    Implement security, segregation of duties (SoD), and audit controls to meet compliance requirements (e.g., SOX).
•    Troubleshoot advanced user issues and integration failures; produce runbooks and drive cross team resolution.
•    Train and enable users; create documentation and release notes.
•    Configure and maintain reports and dashboards to provide real time data updates.
•    Use App Manager and Lightning Flexi Pages to design and publish optimized, role specific Lightning apps and page layouts for users.
•    Build and manage Einstein Prompt Builder templates to craft reusable, context aware prompts that drive consistent AI responses.
•    Create and assign permission sets to grant least privilege access and simplify user permission management across profiles.
•    Repeatable deployments using CI/CD pipelines with sfdx, Git, and change sets to ensure reliable releases.
•    Knowledge on Daily Limits of Platform Events: Monitor org usage and limits (like daily Platform Event allocations) to prevent throttling and ensure reliability.
•    Define sandbox types, refresh cadence, and data seeding to support environments

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

•    5+ years Salesforce administration experience (enterprise environments) Service Cloud focus.
•    Salesforce Administrator Certification required. 
•    Hands on experience with Flows (record triggered/auto-launched), Process Builder migration, Apex familiarity a plus.
•    Experience in creating dashboards and operational reports for support KPIs 
•    Deep Service Cloud experience: you’ve administered complex Service Cloud orgs and understand case management, routing, entitlements, and Knowledge.
•    Data & security minded: understands data modeling, sharing, permission sets, SSO, and compliance controls.
•    Collaborative: can translate business needs into secure, maintainable Salesforce solutions and work well with cross functional teams.
•    Results oriented: ability to measure impact and use KPIs to improve operations.

Preferred Qualifications (Desired Skills/Experience ) :

•    Salesforce Certificates: Platform App Builder or Platform Developer I, Service Cloud Consultant
•    Familiarity with integrations (named credentials, connected apps) and middleware (Informatica or MuleSoft).
•    Ability to learn and implement Agentforce, Einstein, Next Best Action, or equivalent AI/automation tooling
•    Experience with Data Cloud

Typical Education & Experience:

•    Typically, 4-8 years related work experience or Relevant military experience. advanced degree (eg. Bachelor,Master, etc), preferred, but not required.

Relocation:

•    This position does offer relocation within INDIA.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

This position offers relocation based on candidate eligibility.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (India)

Experience Level

Mid Level