Azure Virtual Desktop Admin - SME

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Infrastructure Specialist – AZURE AVD Administrator at Kyndryl are project-based subject matter experts in all thing’s infrastructure – good at providing analysis, documenting and diagramming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

Key Responsibilities:

• Deployment and Configuration: Setting up and configuring AVD environments, including virtual machines, network settings, and security configurations.

• Monitoring and Maintenance: Monitoring AVD performance, troubleshooting issues, and ensuring system uptime and reliability.

• Security Management: Implementing and managing security measures, such as access controls, encryption, and compliance with security policies.

• User Support: Providing support to end-users, resolving technical issues, and assisting with onboarding and training.

• Software Updates: Keeping the AVD environment up to date with the latest patches and software updates.

• Technical Implementation: Implementing AVD solutions, including provisioning virtual machines, configuring network settings, and setting up security measures.

• Performance Optimization: Analyzing and optimizing AVD performance to ensure efficient resource utilization and user experience.

• Automation: Developing and implementing automation scripts to streamline AVD deployment and management tasks.

• Testing and Validation: Conducting tests to validate AVD configurations and ensure they meet performance and security requirements.

• Incident Response: Responding to and resolving technical incidents related to the AVD environment.

You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have!

This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• Bachelor’s degree and Above

• Overall 10+ years of relevant experience in Azure AVD support

• Good experience in installation, configuration, and Migration.

• Exposure on Monitoring and optimizing performance, availability, and security.

• Security Policies: Developing and implementing security policies and procedures for the AVD environment.

• Access Controls: Managing user access controls and permissions to ensure secure access to AVD resources.

• Threat Mitigation: Identifying and mitigating security threats and vulnerabilities in the AVD environment.

• Compliance: Ensuring the AVD environment complies with relevant industry standards and regulations.

Preferred Technical and Professional Experience:

• Strong analytical and problem-solving skills with high attention to detail

• Certifications in Azure AVD/Cloud related.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Experience Level

Senior Level