BMC IT Service Management (ITSM) Administrator

BMC

Knowledge on BMC Suite Installation • Knowledge on BMC ITSM Remedy • Knowledge on SmartIT/MyIT(Digital Work-Place) • Knowledge on Service Request Management • Knowledge on Smart reporting • Knowledge on BMC CMDB • Asset Management, as per agreed SLAs • Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades and development of ITSM remedy • Follow the ITIL standard best processes. Experience - 5 to 10 Years Location - PAN India 4 to 12 years’ IT experience • Should have worked in Applications Managed Services and Consulting Services environment • Experience on UNIX/Windows operating system and ITIL framework is an advantage. • Excellent in troubleshooting ITSM applications, integrations, customizations. • Well organized with a positive attitude, and ability to work and communicate with Customers, Vendors, and other internal groups as required. • Should be customer facing. • Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results. • Effective communication skills (verbal and written). • Willing to work in rotational shifts, weekend and ready to be on-call to support priority issues. • Work with the developers and other technical staff to translate business requirements to system design. Create requirements documentation, test plans, test cases and conduct functional testing, as needed. • Plan and coordinate user acceptance testing, as needed. • Assist in the creation or modification of process, knowledge base or training documentation • Should be able to demo the ITSM applications to business users