Business Analyst Operations Specialist

Oracle Partner Store (OPS) Support team is part of the Global Business Revenue Operations (GBRO). The team is responsible for streamlining internal business processes to enable automation and improve partner experience resulting in increased profitability to both Oracle and our indirect community. This team interacts with external customers and internal teams from different LOBs within the organization. Oracle’s partners are valuable as they help resell software, cloud and hardware products to end customers and their differentiated services combined with Oracle’s technology help enable our customers to achieve their business goals. The ideal candidate will have experience with managing partner relationships, implementing business and strategic functions, managing operations with multiple stakeholders, process optimization and work towards enhancing customer experience. We are looking for an exceptional, results-oriented who uniquely combines interpersonal skills to work cross-functionally within the organization.

Work Timings: EMEA Shift

Experience. 3 to 5 years

This role is critical to maintaining and building the indirect revenue from our Indirect Community globally. You will support existing users of Oracle’s online ordering system, train partners and internal parties, test new enhancements and regression testing. As a member of the team, you will be responsible for logging any system issues on behalf of our partners and following the bug through to its resolve. Drive implementation of new processes and procedures. The role involves problem solving with assistance and guidance in understanding and applying company policies and procedures. Responsible for understanding and executing the workflow, processes and business practices for partners. Acts as a first point of contact for partners/channel representatives and liaison with external and internal stakeholders on a daily basis to support OPS transactions. Work closely with the senior management to report on all aspects and support the execution of new initiatives to drive growth.

Desired skills and/or experience:

Interpersonal Effectiveness:
•   Exceptional communication (written and verbal) skill with the ability to work independently and as a team.
•   Manages conflict or other sensitive issues tactfully and effectively.
•   Actively collaborates with team members, understands the dynamics and supports flexibly.

Results/Detail Oriented:
•   Strong organizational and problem solving skills with great attention to detail, including the capability to understand functional/technical specifications of the process.
•   Seeks opportunities to improve process and offer suitable solutions.
•   Constantly reviews performance with senior management to identify areas of development.

Adaptability:
•   Able to pick up and assimilate relevant information quickly and easily.
•   Can think on their feet in rapidly changing environment and deliver ideal results. 
•   Ability to gather process guidelines and deliver tasks independently.

Customer Centric:
•   Identify and prioritize partner needs and constraints. 
•   Focus on improving stakeholder experience by understanding their needs and executing pertinent results.
•   Adopts professional approach to partners, acts reliable and delivers results accordingly.

Qualifications displayed in the job posting: Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. (3-5) years relevant work experience.

Career Level - IC1

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. 

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. 

Experience Level

Entry Level