Business Analyst - Remote Monitoring and Diagnostics

Ready to build the future with AI? 
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
We are inviting applications for the role of BA-Remote Monitoring & Diagnostics

Responsibilities
    24X7 Process with rotational shifts
    Monitoring of key engine parameter to detect impending failures and assess engine performance.
    Trend and data analysis backed with knowledge of aviation terms and troubleshooting
    Evaluate current state of engine performance and recommend course correction
    Interpret Technical publications like Aircraft Maintenance Manual (AMM), Fault Isolation Manual, Repair Manual etc. 
    Communicate and follow-up with Product line team and customer 
    Prepare and publish daily customer reports
    Drive and support continuous improvement efforts through LEAN philosophy
Qualifications
Minimum qualifications
    Bachelor’s Degree in Aeronautical Engineering, Aircraft Maintenance Engineers (A & C)
    Experience in Engine Health Monitoring (EHM) and Trend interpretation

Preferred qualifications
•    Previous experience in Engine Condition Trend Monitoring (ECTM) role
•    Effective probing skills and analysing / understanding skills
•    Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
•    Must be able to work on a flexible schedule (including weekend or night shift)
•    Strong attention to detail
•    Working knowledge of Microsoft tool like word, Excel and PowerPoint

Why join Genpact? 
• Lead AI-first transformation – Build and scale AI solutions that redefine industries 
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we  build 
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.