Business Operations Manager - Retail and Payments

Business Operations Manager, Retail and Payments, Google Play

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 5 years of experience in project/program management or a customer-facing role.
• Experience as an operations leader and point of contact for cross-functional teams spanning partnerships, engineering, and marketing.
• Experience in design and execute operating improvements and process initiatives.

Preferred qualifications:

• Experience as a category, channel, or operations manager for a eCommerce or consumer products business.
• Experience in project and partner management, overseeing complex cross-functional projects.
• Experience with operational process design and analytics.
• Experience in an early-stage and rapidly growing business.
• Knowledge of business performance metrics.

About the job

Google Play is at the heart of the Android ecosystem, providing the apps, games, and digital content that bring Android devices to life. The Play store serves more than 2.5 billion users across over 190 countries, and is a critical driver of Google’s overall business growth.

The Google Play Retail and Payments team manages the sale of gift card products on Play and at retailers around the world. We activate payment partners from retailers to eWallets with promotions and offers, generating new Play users and helping consumers pay for the digital content they love.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Support country expansion for sales of digital gift card products on Google Play. Contribute to a cross-functional launch team and manage the launch project plan as well as key operational steps.
• Own the operations business function for a quickly growing digital business selling first and third-party gift cards on Google Play.
• Serve as primary operational contact for external partners, managing topics spanning business reviews, launch coordination, and technical operations.
• Oversee partner financial operations including monthly reporting, escalations, and reconciliation.
• Manage functions including product set-up, account creation, and testing.

Experience Level

Mid Level