Customer Communication Management Consultant

CCM Consultant

Technology->Content Services (CS)->CS - Customer Experience Management Platform->OpenText Exstream Technology->Insurance->Customer Communication Management-> ThunderHead Technology -> Quadient Inspire Key Responsibilities: - Lead the design and development of CCM solutions using OpenText Exstream/ Quadient Inspire / Thunderhead. - Collaborate with cross-functional teams to gather requirements and translate them into effective communication strategies. - Implement and optimize document generation workflows to ensure seamless customer interactions. - Troubleshoot and resolve complex technical issues related to CCM applications. - Provide mentorship and guidance to junior developers, fostering a culture of continuous learning and improvement.