CEC-Regional Customer Engagement Manager (RCEM)-BRANCH BANKING-RO-CE

Job Role:  

·         Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.

·         Lead Conversion -  Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team

·         Ensure superior ground coverage of the customers mapped  to VRM and ROCE team

·         Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement

·         NPS – Ensuring on ground Customer experience translates into desired NPS at a portfolio level

 

Job Requirements:

• Graduate with min 12 years, or Post Graduate with a min of 8-10 years of experience
• Experience of managing a large feet on street 20+, team remotely.
• Experience field sales in BFSI preferred.
• Excellent communication skills – Verbal & Written
• Flair for Sales
• Good listening skills and strong communication abilities.
• Team Player with deep sense of working in matrix structures.

Experience Level

Mid Level