Azure Cloud Level 2 Support Engineer

Con-Service management operations - Level 2 Support (Azure Cloud): Overview

• Demonstrate sound understanding and hands-on experience on 1 or more public cloud technology (research, evaluations, scoring and documentation) – Azure Preferred AWS and GCP are an added advantage
• Provides last tier support for operations and support teams, including root cause analysis and preventative analysis 
• Strong experience across Azure IaaS,, PaaS and SaaS 
• Ability to automate configurations and deployments using cloud native Azure services is required
• Demonstrated experience with Terraform 
• Ability to script tasks using PowerShell, BASH, and or other industry standard scripting languages
• Strong experience with Linux, Windows OS
• Hands on experience with hardening and securing applications and cloud environments and firewalls (Palo Alto and Azure Firewall)
• Should have ability to effectively create architectural and operational documentation (Visio, build guides, runbooks, security controls, etc.)
• Excellent verbal and written communication skills
• Lead and drive initiatives for the firm/practice e..g. creation and maintenance of collateral for the practice, response to audits, etc.
• Team and performance management

Monitoring and maintaining cloud systems: You will be responsible for monitoring and managing cloud-based infrastructure and applications. This includes ensuring high availability, performance, and scalability of cloud systems.

Incident management: You will be tasked with promptly responding to and resolving incidents, such as system failures, networking issues, or application errors. This involves investigating root causes, troubleshooting, and implementing effective solutions.

Troubleshooting and technical support: You will provide technical support to internal teams and external customers, handling inquiries, resolving technical issues, and providing guidance on cloud-related topics.

Infrastructure optimization: You will identify opportunities for optimizing cloud infrastructure, such as resource allocation, cost optimization, and capacity planning. This includes suggesting improvements and implementing changes to enhance system efficiency and performance.

Documentation and knowledge sharing: It is important to document support processes, troubleshooting steps, and resolutions for future reference. Sharing knowledge and best practices with teammates and stakeholders is also critical in maintaining an efficient and collaborative support environment.

Collaboration with cross-functional teams: You will collaborate with other teams like development, DevOps, and network engineering to ensure smooth operations, assist in deployments, and contribute to the overall stability and performance of cloud systems.

Incident reporting and analysis: You will participate in incident reporting and analysis to identify trends, recurring issues, or areas of improvement. This helps to enhance system reliability and prevent future incidents.

These responsibilities may vary depending on the specific organization and its cloud infrastructure setup. It is important to stay updated with industry trends, emerging technologies, and best practices to provide effective support and drive continuous improvement.

 

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• College degree or equivalent experience required (4to 7 years)
• Linux System Administration Essentials (LFS207)
• Microsoft Certifications – AZ-104 and AZ-400

Experience Level

Senior Level